When will my order ship?
We freshly bake our cookies once a week. Orders are shipped the the following Tuesday after your order is placed.
If you need your cookies shipped sooner, please reach out to us before ordering so we can coordinate a special order and schedule.
When will I receive my order?
We ship cookie orders out every Monday. Exact delivery date will depend on your exact location but most orders should be delivered within 2-5 business days.
You will received a tracking number as soon as it's on the way to you.
How can I receive my order?
We offer two options for you to receive your cookies. You can choose to have them shipped directly to you or we can coordinate an in-person pickup within the Orlando area.
The location for pickup orders are at the discretion of Butterhaus Bakery and will generally be within the Maitland/Winter Park. Each pickup will be coordinated with the buyer on an order by order basis.
Why does my package include a Cottage Food disclaimer?
Butterhaus operates under Florida's Cottage Food Law, which allows certain foods to be prepared in a home kitchen and sold directly to customers. As required by state law, all of our products include a Cottage Food disclaimer on their packaging.
This label lets you know that our baked goods are made in a home kitchen that has not been inspected by the Florida Department of Agriculture and Consumer Services. While we're exempt from routine inspections under the Cottage Food Law, we take food safety, cleanliness, and quality seriously and follow careful handling and preparation practices with every batch we bake.
If you have any questions about our ingredients, baking process, or Florida's Cottage Food Law, feel free to reach out—we're always happy to help.
Do you offer gluten free options?
At this time, Butterhaus does not offer gluten-free cookies. All of our products are made in a kitchen where wheat and other gluten-containing ingredients are regularly used, so we cannot guarantee that any item is free from cross-contact.
We're always exploring new flavors and offerings, so be sure to follow us for future menu updates and special releases!